Policy and Shipping Information
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We kindly ask that you anticipate 3-5 business days for standard shipping.
Orders to Alaska and Hawaii 6 to 8 business days. Please select the shipping option that best suits your delivery needs during Checkout.
Returns and ExchangesDamaged Goods:
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at firstname.lastname@example.org.
Please include your order number for the most expedient service. The carrier will inspect and pick up the damaged package and the damaged item will be replaced.
We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, should you ever buy anything from us that is not pleasing to you, you may return any of our products for a full 100% money-back guarantee. Only items purchased on winecountrybotanicals.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store or other online retailer.
Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded.
For returns, send the unused or damaged merchandise to:
Wine Country Botanicals
399 Business Park Court, Suite 526
Windsor, CA 95492